FAQ

FAQ
RETURN  
SHIPPING
WARRANTY  
PRIVACY 
CONTACT US
 

What Payments are accepted?

We currently accept PAY PAL, VISA, Mastercard, Amex, and Discover. We are cannot accept checks or cash.

What company name will show on my credit card or bank statement?

Our parent company's name Windship Trading Company will show on your credit card, bank, or Paypal statement. 

What shipping service do you use?

We ship via standard USPS mail service in the US. You can see our shipping policies and specifics here. 

How long does shipping take?

We ship your order out within 24- 48 hrs of payment received. For USA shipments allow 3-7 business days for delivery.  For orders outside of the US, please contact us. You can read more about our shipping policy here. 

My order should have been delivered by now. Where is it?

Please use the contact us page to submit your order info and our shipping department will email or call you with information relating to your order and shipping status.

What is your return policy?

We offer a 100% no questions asked money back guarantee. Item must be returned unused in exact same condition as received within 10 business days. 

I want to return an item. How do i do this?

Please use the contact us form and we will email you return instructions.

Do I have to be 18 years old to order from this site?

Yes you must be at least 18 yrs or older to order any item from this web site.

I keep trying to contact you guys but receive no response. Why are you not responding?

We respond to all emails within 1-24 hrs. Please check your spam/junk box, and verify that you submitted your correct email address.

Do you offer bulk/wholesale pricing?

Please use the wholesale link to contact us and a sales rep will get back to you with wholesale information within 1 business day.

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